🔁 Refund & Return Policy

At Wattle Hill Mini Highlands, we want you to feel confident and supported in every purchase. While we take great care to ensure the health and quality of our animals and products, we understand that sometimes circumstances change. Below is our official refund and return policy.

📅 Returns

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as when received
• You must contact us first before sending any item back

💳 Refunds

Once your returned item is received and inspected, we’ll notify you via email to confirm receipt and let you know whether your refund has been approved.

If approved:

• Your refund will be processed
• A credit will be applied to your original method of payment
• Please allow a few business days for the transaction to appear on your account

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us and we’ll guide you through the process.

🚚 Return Shipping

Before returning any item, please email us so we can provide the correct return address.

• You are responsible for return shipping costs
• Shipping fees are non-refundable
• If a refund is issued, the cost of return shipping will be deducted from the refund amount

For items valued over AUD $5,000, we strongly recommend:

• Using a trackable shipping service
• Purchasing shipping insurance

We cannot guarantee receipt of returned items without tracking.

🇦🇺 Australian Customers

This policy complies with Australian Consumer Law, and your rights under the law remain unaffected. If you have any questions or concerns, please don’t hesitate to reach out—we’re here to help.